Support-Options
Abiquo Enterprise Edition support is included in the annual license fee at one of three levels:
| Silver | Gold | Platinum | |
| Support Days | Mon-Fri | Mon-Fri | All |
| Support Hours | 10am - 6pm | 8am - 8pm | 24 Hours |
| Critical Issue Response | 4 Business Hours | 2 Business Hours | 30 Minutes |
| Major Issue Response | 1 Business Day | 4 Business Hours | 60 Minutes |
| Minor Issue Response | 3 Business Days | 1 Business Day | 4 Business Hours |
| New Version Updates | Yes | Yes | Yes |
| Dedicated Phone Number | No | No | Yes |
